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All sales on E-Liquid are FINAL without exception. Because E-Liquids are consumables, there is an inherent risk in accepting returns or exchanges because of possible tampering. Despite “tamper evident” bottling/capping, the possibility exists that eLiquid may be tampered with and then resealed to appear as if it has not been tampered with. The mere fact that this possibility exists and can cause a public health risk that XtraSku would be liable for, it is the basis for our NO RETURN policy. Then there’s the issue of taste. With E-Liquid, taste is subjective. One person’s all-day Vape is another person’s disaster and because of this, the NO RETURN policy is also applies. No Exceptions, sorry.
If you purchased your product online at XtraSku.com, you must contact customer support to initiate a return. Remember, there are NO RETURNS on E-Liquid.
Requirements for Defective Return Eligibility
Most companies offer anywhere between a 30 – 90 day warranty period from the date of sale. XtraSku honors a 30 day warranty on hardware products purchased online at XtraSku.com when a product is defective due to a manufacturer defect. However, due to manufacturer requirements, we must abide by the following when accepting a defective return. Any customer returning a defective device must have the following in order for you to accept the defective return:
- Original Product Packaging
- Receipt/Proof of Purchase
- Picture or Video demonstrating the defect
- A written or typed explanation accompanying the defective product and visual context.
*** “Damaged” Coils are NEVER eligible for return for replacement UNLESS there is a manufacturer recall.