Terms & Conditions
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Terms & Conditions
- You must be of legal age in the Country/State/Jurisdiction that you live in (Federally 21 or older) to access this Site, try, purchase, or use any products listed on this Site.
- By accessing this site or making a purchase from this Site, the customer acknowledges that they are of legal age and also acknowledge that nicotine is an addictive, potentially habit forming substance and may adversely affect circulatory and/or pulmonary function. Any nicotine containing products that are sold or resold by Xtrasku are designed to deliver a similar pharmacological and physiological experience when compared to a cigarette and may have a similar impact on your health. If any side effects, or possible side effects are experienced, use of the product should cease immediately and a physician consulted by you. You have been warned…
- We provide free USPS Priority shipping on all domestic orders with a minimum pre-tax/pre-shipping subtotal of $60.00 USD.
- Items marked or tagged “Fast-Ship” on xtrasku.com that are in stock are eligible for same-day shipping if the order is placed before Noon, Monday through Friday (excluding U.S. holidays). Items without the “Fast-Ship” designation will be shipped within 3 business days from the finalized order.
- Orders that have selected the USPS free or USPS Flat Rate shipping option are shipped with a delivery goal of 1-4 business days based on estimates provided by the USPS against the delivery address provided by you. This does not include processing time (within 3 business days), except for back-ordered items which will be filled and shipped promptly upon inventory availability.
- Expedited shipping options are available for domestic orders with United Parcel Service (UPS), FedEx and USPS. Options include: 2nd Day Air, Next Day Air, and Next Day Air Early AM, 1-3 Day. Prices will vary depending on geographical location. Orders placed after 2:00 PM on business days will not ship until the following business day. Orders placed on weekends will not start processing until Monday.
- International shipping rates and delivery times may vary. All international orders ship via United Parcel Service (UPS). Estimates are available during checkout when purchasing on the Xtrasku e-commerce Web Site.
- When shipping internationally, we are not responsible for knowing the Customs Policies of the countries you select to ship our product to. Shipping costs will not be included in the refund if your order does not pass inspection at the point of entry and is returned to, Xtrasku; the sender. In addition, we are not responsible for any exchange rate fees you might incur due to refunding your order.
- We are not responsible for items lost in transit, items sent to the wrong address, nor international fees charged by your country or third parties.
- Missing and damaged items must be claimed within 7 days of “Delivered” status update via the tracking information.
- All devices are covered by a 30 day limited warranty by the vendor. The limited warranty covers manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:
- Devices that have dropped.
- Devices that have been crushed.
- Devices that have suffered damage from e-liquid leaking into the unit.
- Devices that have been exposed to water.
- Bent devices/atomizers.
- Damage to products due to user negligence.
- All sales on E-liquids and products are final. NO EXCEPTIONS; With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used cannot be exchanged for another flavor or returned.
- Customers are responsible for return shipping unless they have been sent the wrong product.
- eBay is not considered an authorized reseller. Any device or E-liquid purchased through eBay will carry no warranty.
- Questions pertaining to anything in our terms of service may be sent to this address for assistance: firstname.lastname@example.org
- In the event that Cloud Brew, Xtrasku and any and all parent or subsidiary company’s, distributor’s or wholesaler’s products are mistakenly listed at an incorrect price, Xtrasku and any and all of Xtrasku’s parent and subsidiary companies, distributors or wholesalers reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Xtrasku and any and all of Xtrasku’s parent and subsidiary companies, distributors or wholesalers reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Xtrasku and any and all of Xtrasku’s parent and subsidiary companies, distributor or wholesaler shall issue a credit to your credit card account in the amount of the incorrect price.
- Online offers and pricing are not eligible for Price Match Guarantee in locations that carry the product unless specifically indicated for said product.
- Local and State taxes vary from city to city and state to state and customer is responsible for these when purchasing items online or in retail locations.
Price Match Guarantee at Retail Locations
- Online offers and pricing are not eligible for Price Match Guarantee in locations that carry our products unless specifically indicated in writing at BOTH xtrasku.com and said retail store.
- Local and State taxes vary from city to city and state to state, and the customer is responsible for these when purchasing items online or in retail establishments.
- Xtrasku and any and all of Xtrasku’s parent and subsidiary companies, distributors or wholesalers do not condone selling ANY vape related product to people that are under age.
- By accessing this site, you acknowledge that it is a crime to falsify requested data such as name, age, date of birth, credit card information, billing and/or delivery addresses in an effort to circumvent Local, State or Federal laws for accessing this Site or purchasing from this Site. You will be prosecuted to the fullest extent of the law.